Human Sigma : Managing The Employee Customer Encounter

$25.95

Earn 519 points upon purchasing this product.

Six Sigma changed the face of manufacturing quality. Now, Gallup’s HumanSigma is poised to do the same for sales and service organizations by offering an innovative research-based approach to one of the toughest challenges facing companies today: how to effectively manage the employee-customer encounter to drive business success. In Human Sigma, Gallup shows you how to manage human systems for growth. This book blends strategic analysis with hands-on, practical steps and advice. Based on research spanning 10 million employees and 10 million customers around the world, the HumanSigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.

Use upto 12975 points to purchase this product!

Description

SKU (ISBN): 9781595620163
John Fleming | Jim Asplund
Binding: Cloth Text
Published: 2007
Publisher: Gallup Press

Reviews

There are no reviews yet.

Earn 10 points by reviewing this product.
Be the first to review “Human Sigma : Managing The Employee Customer Encounter”

Your email address will not be published. Required fields are marked *